Legal Documents

Privacy Policy

At Elixior.Cloud, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our web hosting services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing address, and payment details.
• Account Information: Username, password, and other credentials used to access our services.
• Usage Data: IP address, browser type, operating system, and information about how you use our services.
• Cookies: We use cookies to enhance your experience and analyze website traffic. You can disable cookies in your browser settings, but this may affect your ability to use certain features.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our services.
• To process payments and manage your account.
• To communicate with you about updates, promotions, and support requests.
• To monitor and analyze usage trends to improve our services.
• To comply with legal obligations and enforce our policies.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

• With service providers who assist us in delivering our services (e.g., payment processors).
• When required by law or to protect our rights and property.
• In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

4. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, or destruction. These measures include encryption, firewalls, and regular security audits.

5. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct any inaccurate or incomplete data.
• Deletion: Request that we delete your personal data, subject to legal obligations.
• Opt-Out: Opt-out of receiving promotional communications from us.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before providing any personal information.

7. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact our support team.

Thank you for trusting Elixior.Cloud with your personal information.

Fair Use Policy

To ensure fair and equitable use of our web hosting services, we have established the following Fair Use Policy. This policy applies to all users of our hosting services and is designed to maintain optimal performance and reliability for all customers.

1. Purpose

This Fair Use Policy is designed to ensure that all users have a fair opportunity to utilize our hosting resources without any single user consuming an excessive amount of bandwidth or disk I/O, which could negatively impact other users.

2. Fair Usage Limits

While we provide generous resources, users are expected to use the service in a manner that does not exceed reasonable usage limits. The following guidelines apply:

• Bandwidth: Users should not consistently use more than 40% of the allocated 2.5 Gbps bandwidth for sustained periods (e.g., continuously for more than 1 hour) during peak hours.
• Disk I/O: Users must not exceed reasonable disk read/write speeds. Excessive disk I/O usage, such as continuous high-speed writes or reads, may result in throttling to ensure fair access for all users.

3. Prohibited Activities

The following activities are prohibited as they may adversely affect server performance and the experience of other users:

• Excessive or sustained high-bandwidth usage, such as large-scale file sharing or streaming.
• Illegal activities or any activities that violate the terms of service of our hosting providers.
• Hosting or distributing malicious software, phishing sites, or spam-related content.
• Running applications or scripts that cause excessive disk I/O, such as database-intensive tasks or frequent large file transfers.

4. Enforcement

To ensure compliance with this Fair Use Policy, we may take the following actions:

• Monitor resource usage (bandwidth and disk I/O) to identify violations.
• Contact users who exceed reasonable usage limits and request them to reduce their resource consumption.
• Implement bandwidth or disk I/O throttling to manage excessive usage.
• In cases of persistent or severe violations, we reserve the right to suspend or terminate access to our services.

5. Changes to Policy

We reserve the right to modify this Fair Use Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Continued use of our services following the posting of changes constitutes acceptance of the new policy.

6. Contact Us

If you have any questions about this Fair Use Policy, please contact our support team.

Thank you for your cooperation in ensuring fair and equitable use of our services.

Refunds Policy

At Elixior.Cloud, we strive to provide high-quality hosting services to all our customers. However, we understand that sometimes our services may not meet your expectations. This Refund Policy outlines the terms and conditions under which refunds are issued.

1. Refund Eligibility

Refunds are only available under the following conditions:

• First Invoice Only: Refunds are only available if requested within 7 days of the date of the first invoice for your hosting service.
• Subsequent Invoices: No refunds will be authorized for invoices after the first one, except under rare and exceptional circumstances at our sole discretion.

2. Non-Refundable Services

The following services and fees are non-refundable under any circumstances:

• Add-on services (e.g., backups, dedicated IPs).
• Setup fees (if applicable).

3. How to Request a Refund

To request a refund, please follow these steps:

• Contact our support team within 7 days of your first invoice.
• Provide your account details and the reason for the refund request.
• Our team will review your request and respond within 5 business days.

4. Processing Refunds

If your refund request is approved:

• Refunds will be processed within 10 business days.
• The refund will be issued to the original payment method used for the purchase.
• Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

5. Rare Exceptions

In rare and exceptional circumstances, we may consider refund requests for invoices after the first one. Such requests will be evaluated on a case-by-case basis at our sole discretion. Examples of rare exceptions include:

• Service outages or failures that significantly impact your ability to use our services.
• Billing errors or unauthorized charges.

6. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the updated policy.

7. Contact Us

If you have any questions about this Refund Policy, please contact our support team.

Thank you for choosing Elixior.Cloud!